Site information
Privacy policy
How KOLTEX DOO BEOGRAD, the operator and data controller for the Aqua Help World website, handles personal data when you browse the site or send an enquiry.
Updated:
What we collect
You can browse the catalogue without an account. If you contact us, we receive your name, email address and message, as well as the form language and any model included in the enquiry. These details are needed to process your message and reply. The form has no file upload. Do not send patient records, health information, passwords or payment details.
Why we use it
We use enquiry data to answer questions about equipment, configuration, delivery or installation. When you ask us to take steps towards a contract, we use the data needed for those steps. Otherwise, our legitimate interests are to respond to enquiries and keep the site and form secure. We do not use enquiries to build advertising profiles or make automated decisions about you.
Who receives it
Authorised staff handling enquiries and the technical providers needed to operate the site and deliver email may receive the relevant data. The form uses Resend to deliver messages to the team. Email processing may involve providers outside Serbia. You can contact us for details on applicable safeguards. The site has no customer database; the enquiry is delivered as email.
Resend privacy policyRetention and security
Enquiry correspondence may remain in the mailbox as needed to handle the enquiry, meet legal obligations or deal with claims. The site uses HTTPS. To prevent abuse, the form uses an IP-derived code and request identifiers. Rate limits use a 24-hour window and duplicate checks use a seven-day window; expired records are cleared as new valid requests are handled.
Your rights and contact
Subject to applicable law, you may request access, correction, deletion, restriction or portability of your data, and object to certain processing. Use the contact form for privacy requests and do not include sensitive information. You can also lodge a complaint with Serbia’s Commissioner for Information of Public Importance and Personal Data Protection.
Serbian data protection authority